When you place an online order with THE RED BALLOON, we commit to ship your order within 24 hours of receipt!
We will confirm receipt of your order by email and, when we ship, we'll send another email containing the tracking number.
You will be notified promptly if there is a shipping delay for any reason, such as credit card processing error/failure or item not in stock.
On occasion, multiple items in an order will be shipped separately.
Shipping
Thanks for shopping at THE RED BALLOON! We’re excited to get your order to you as smoothly and quickly as possible. Get ready to LOVE your fabulous purchases!
Here are a couple of questions you might have about our shipping process.
How much does shipping cost?
THE RED BALLOON provides free shipping for all orders over $150.00.
Domestic shipping fees for orders under $150.00 range between $4.00 and $15.00.
When can I expect my order to arrive?
When you place an online order with THE RED BALLOON, we commit to ship your order within 24 hours of receipt! Standard delivery time ranges from 3 to 5 days.
Do you offer expedited shipping?
If you’d like to request rush shipping, please select "Next Day Shipping" and we will guarantee the speediest delivery!
In a jam? No worries! If you’re within 25 miles of our shop, make sure to select “Local Delivery” and we can send out your order within 2 hours by uber and you can have your order same day!
Do you ship internationally?
Yes! THE RED BALLOON ships all orders over $150.00 USD for free.
International shipping for orders under $150.00 are calculated based on location, using the most cost-effective method.
How can I track my online order?
After placing your order, you’ll receive a confirmation of receipt via email. Once your order is shipped, we’ll send another email containing the tracking number.
We’ll notify you promptly if there is a shipping delay for any reason, such as credit card processing error/failure or item not in stock.
On occasion, multiple items in an order will be shipped separately.
Questions or comments?
Don’t hesitate to reach out! Call us at 718.633.7331 or email us here.