All items must be in original/unworn condition with all original tags and labels attached, including shoe boxes, hangers, etc.
All full price merchandise can be returned to us within 7 days of receipt for a refund.
Sale items, up to 30% off, can be returned within 7 days of receipt for store credit only.
Items that are discounted 30% or more are Final Sale and cannot be returned.
Please be sure to read our Return Policies, above.
Returns are NOT accepted in the store. All online returns must be shipped back to the address below.
Please send all returns to:
The Red Balloon
5904 18th Ave
Brooklyn, NY 11204
Items must be at our shipping address within 7 days for a refund.
Items received between 8-10 days will be returned for a store credit.
Items received after 10 days will not be accepted and will be sent back to you.
Please allow 3-5 days from our receipt of your return for your refund to come through.
We want you to receive the item you want as soon as possible! Therefore, in order to assure the availability of the desired item and to receive it more quickly, we recommend that you place a new order for the correct size/item you need and ship back (return, per the above information) the incorrect one.